Guarantee and Return Policy

Fuzzywumpets's Return Policy

We want you to be completely satisfied with your products from Fuzzywumpets and will try our best to fix any problems that might arise. You may return most new, unused items within 30 days of delivery for a full refund or exchange. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You are responsible for return shipping charges if the return is not due to Fuzzywumpets's error.

To return an item, send it to:

2250 Highmoor Rd

Highland Park, IL 60035

Please include your order's original packing slip, or a note with your return's information.

Collars and Leashes

Fuzzywumpets guarantees our products against any flaws in materials or workmanship. If you are not satisfied, please contact us immediately. Fuzzywumpets products are not guaranteed against scratching or chewing. If your Fuzzywumpets product is damaged by your dog (chewed or otherwise damaged) we can try to fix the problem for a modest fee or you can purchase a replacement part on our site. Shipping expenses are non-refundable on returns. Please feel free to contact us with any questions.

Luxe European Crystal Collars

All Luxe European Crystal Collars are guaranteed against crystal loss.  Should you experience loss of any crystals, contact us so that you can return the item to us and we will re-crystal the collar, free of charge.  We ask that you pay return shipping on re-crystalled items or arrange to pick up the collar at one of our show booths.

Other Items

Dog apparel may be exchanged for an identical item of a different size. Items must be returned with original receipt packaging and no sign of wear. It is your responsibility to judge the suitability of any product for your dog. We will not issue refunds or replacements for toys damaged by dogs.

Non-Returnable Items

Dog treats, dog toys, and pet hygiene products are non-returnable. Custom (any alteration to size or materials deviating from the product's typical construction) collars are not returnable unless the return is the result of our error.